Shipping Policy

Shipping Information

  • BN Healthy uses AusPost as the courier, delivering anywhere within Australia.
  • Same day dispatch for all orders finalised and paid before 2 pm between Monday - Friday.
  • Free shipping for all orders with a checkout value of more than $80.00
  • Flat-rate Standard Shipping values at $7.00 applies to all orders under $80.00
  • We always aim to pack your products that prevent damaged goods during transport. If you have a damaged or missing order, please contact us, and we will happily arrange a replacement.
  • International delivery fees apply. We are not responsible for products incurring extra fees or taxes at customs or if an item does not clear customs. We recommend checking with customs before ordering. Please get in touch with us to see the shipping cost in your location.

What happens after I order?

You will receive an initial confirmation email after successfully placing an order.
Please check your junk or spam folder if you have not received an email. It sometimes ends up there.
When goods are dispatched from our warehouse and received by the courier, customers will receive an email confirming the parcel has been successfully shipped and is in transit with your tracking order.

Additional Information

  • We strongly recommend using a physical street address for fast delivery when ordering instead of a PO Box address. Deliveries to a PO Box address may take slightly longer to deliver, as dispatched via road freight.
  • We are not held responsible for packages left unattended by Australia Post when customers select 'Safe Drop' or 'Authority to leave'. We strongly recommend getting the parcel delivered to an alternate or work address where someone will be home or delivering to the nearest Post Office. Once a package states 'Delivered' on our tracking system, you must directly inquire with Australia Post, as we have limited information.
  • Once your package is in transit, we are not held responsible for items damaged or lost by Australia Post due to neglect/damage by their postal handling.
  • We can not be responsible if a package is delivered to the wrong address due to an incorrect entry from a customer. Please contact us if you need the address to be changed before it is in transit.
  • All orders are subject to fraud and authenticity checks. If your order has been identified as potential fraud, there may be delays in finalising your order.

For any additional questions, please email support@bnhealthy.com.au or call us on 07 3501 0323 from Monday - Friday, 8.30am - 4.30pm.

Frequently Asked Questions

ORDER

  • What happens when I make an order?

    You'll receive an email confirmation when your order has been submitted. Sometimes confirmation emails can end up in the junk or spam folder. Once the payment is cleared and dispatched, information is available to us - you'll receive an email with your order tracking number.

  • What is a recurring order - “Subscribe and Save”?

    Our recurring orders are an automatic 3 or 6 monthly shipment of your BNs or collagen powder. The commitment to regular orders is rewarded with a loyalty discount every time; you save between 15% to 25% OFF.

    It's completely flexible, so if you have an order due to process but you are not ready, you can just let us know, and we will set a new date for you that is more suitable. Overall it just saves you time and money, but it also reminds you how important it is to keep up with taking your BNs every day.

  • How long will my order take?

    Same day dispatch for all orders placed before 2 pm between Monday to Friday.

  • Can I make changes to my order?

    Once placing your order, no alterations or cancellations can be made. If you find you have entered the incorrect shipping details, please email us ASAP at support@bnhealthy.com, and we will attempt to correct the mistake.

    It's completely flexible, so if you have an order due to process but you are not ready, you can just let us know, and we will set a new date for you that is more suitable. Overall it just saves you time and money, but it also reminds you how important it is to keep up with taking your BNs every day.

  • What happens if I’m not home when my order comes?

    Australia Post will leave a card with details for an Alternative Delivery Point or nearest Post Office or Australia Post depot unless specified otherwise with them - for example, Safe Drop with Australia Post or Authority to leave unattended. We are not held responsible for packages left unattended by Australia Post through Safe Drop or with Authority to leave.

    It's completely flexible, so if you have an order due to process but you are not ready, you can just let us know, and we will set a new date for you that is more suitable. Overall it just saves you time and money, but it also reminds you how important it is to keep up with taking your BNs every day.

  • Can I use two discount codes on my order?

    Our website cannot apply two discount codes to any order.

  • What should I do if my order does not arrive on time?

    If your order has not been delivered in the expected time frame, please contact our support team during office hours on 07 3501 0323 from Monday to Friday 9 am - 3.30 pm. We will help track down your order as soon as possible.

  • I am outside Australia and New Zealand. Can I place an order?

    Yes, we ship worldwide - we don't want anyone missing out!
    All shipping is available via Australia Post.

    Your location and the package weight determine the exact shipping and delivery charges. Please be advised that each country may impose their own taxes or duties once the customer's package is collected.

    If you need assistance with ordering internationally, please contact us during office hours on 07 3501 0323 from Monday to Friday 9 am - 3.30 pm or email us at support@bnhealthy.com.

PAYMENT

  • What payment options are available?

    We accept American Express, Apple Pay, Google Pay, Mastercard, PayPal, Shop Pay and Visa. After Pay is only available for our portion control products - the banking details will appear during checkout.

  • Is it safe to send my credit card details?

    Yes, BN Healthy is a secure site. If you remain concerned, you can call us through your credit card details during office hours on 07 3501 0323 from Monday to Friday 9 am - 3.30 pm.

SUBSCRIPTIONS

  • How do I subscribe to my favourite vitamins?

    When purchasing your vitamins, select the 'Subscribe and Save' option to save up to 25%! Choose to receive your monthly, quarterly, bi-monthly or annually - we will ship whenever you've selected! You can create an account and manage your subscription to your preference.

    For more information, visit our subscription page HERE !

  • How often will my vitamins arrive?

    Either monthly, quarterly, bi-monthly or annually, depending on which option you choose. If you want to change this in the future, you can log into your account. Simply create an account with the email address you used to purchase the subscription.

  • How do I cancel my subscription?

    Simply create an account with the email you used to purchase your vitamin subscriptions. You can then manage your subscriptions by changing product quantity and delivery schedule or cancelling your order.

    If you already have an account, you can log in HERE!